customer care
Shipping
Approximate delivery times:
- Standard Ground – Delivery occurs 3 to 5 business days after your order is processed.
At this time, orders can only be shipped to addresses within the United States. We are unable to ship to APO/FPO addresses or P.O. boxes.
For your protection, any order totaling $1,000.00 or more requires a signature at the time of delivery.
We offer FREE Standard Ground shipping on all domestic orders.
Order Processing
Orders placed Monday to Friday before 11 a.m. ET will begin processing that day and will ship within 2 business days.
Orders placed Monday to Friday after 11 a.m. ET will begin processing the next business day and will ship within 3 business days.
Orders placed on Friday after 11 a.m. ET or over the weekend will begin processing on the following Monday.
Alvinvalley.com orders can only be shipped to addresses within the United States. We are unable to ship orders to international addresses, APO/FPO addresses, or P.O. boxes.
For your protection, any order totaling $1,000.00 or more requires a signature at the time of delivery.
Orders may be delayed due to item availability or credit card verification issues. We will contact you via email if there are any issues with your order.
Returns and Exchanges
Our goal is to create a unique and streamlined client experience. We believe in our products and encourage you to try them on in the comfort of your own home.
We offer a thirty-day return policy from the day you receive your order. This process is limited to one free return per order. Please include a copy of the receipt inside the package when you return your merchandise.
To initiate a return, send an email to return@alvinvalley.com.
**Please note we can only accept returns if product is unworn, unwashed, unaltered and in original condition with all tags attached. Upon receipt of returned goods, we reserve the right to deny refund if merchandise does not meet the return policy requirements.
If you have returned your order to us for a refund, your refund will be processed to the original form of payment within 5 to 7 business days. You will be notified via email once the return transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.
If you ship your return using a method other than our pre-paid return label, please note that alvinvalley.com cannot accept responsibility for the package.
Alvinvalley.com does not assume responsibility for reimbursement or compensation in the event that any return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet our return policy.
Sale items are not eligible for refunds, exchanges or store credit only.
**For Wholesale account sales:
Retailers must submit in writing a return authorization request with all the items being returned. Once approved you must received an RA# to add to box, which allows shipping department to receive it. Without this, all shipments will be refused.
All approved returns will receive credit to future orders. No refunds.
Custom Cut Dresses & Clothing
Custom cut dresses or clothing, and alterations such as hems, inseam, etc., cannot be returned or exchanged. Should your size fluctuate, we always leave extra fabric in the seams to allow your local tailor to make alterations as needed.
Our custom cut clothing and some accessories are made-to-measure and the materials cannot be reused once the creation process has begun. The good news is that after placing your order, there is still time to change your mind: Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund. Once your order is complete, it cannot be returned or exchanged.
Returning an Alvinvalley.com Gift
Items purchased on Alvinvalley.com and received as a gift may be returned by mail when accompanied by a gift receipt within 30 days of purchase. In this case, a credit will be issued to you in the form of an alvinvalley.com store credit, which you will receive via email.
Tailoring
As many of our pants are designed to be tailored according to the customer’s own height and fashion preference, some of our pants are delivered with no hem so that you can have them tailored according to your personal preferences. When you go to your tailor you should wear heels with the height you would most often wear with this pant to get the perfect measurement. Please see the item’s Product Detail Page and our Style Guide for details.
Size Charts
ALVIN VALLEY SIZE CHART
COMPARE YOUR SIZE FROM OTHER BRANDS