Refund policy




The 14-day return period begins on the purchase date for merchandise picked up the store or the date of verified delivery. Altered, tailored or hemmed items cannot be returned or exchanged. Repurchasing an item in a different size will delay your refund by more than two weeks; to avoid delays, please request an exchange instead.


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

All return and exchange requests must be submitted in writing by email to care@AlvinValley.com within the 14-day return period so we have a written record. Please include your order number, the item(s), the reason for your request, and whether you would like a return or exchange. For exchanges, specify the requested style, color and size, including Long or Regular where applicable. Our team will respond within 24 hours. Please wait for written approval and return instructions before sending merchandise back. Please note that returns will need to be sent to the following address: Alvin Valley, 1201 US Highway 1, Suite 200F, North Palm Beach, FL 33408

If your return is accepted, we’ll send you a UPS return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@alvinvalley.com.

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Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items, altered or hemmed), and personal care goods. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
Altered, tailored or hemmed items cannot be returned or exchanged. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, we can physically exchange and ship the new item or size. Please contact us ahead so we can separate the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
A return request or a carrier delivery confirmation does not by itself mean that a refund has been approved. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at care@alvinvalley.com.