Return and Refund Policy
Return and Refund Policy
We understand the importance of transparency and customer satisfaction at Alvin Valley. Our Return and Refund Policy is designed to provide you with a clear understanding of how returns and refunds are handled. Please review the following details:
1. Return Policy:
We accept returns within 15 days from the date of purchase.
Items must be unused, in their original condition, and with tags attached.
To begin the return process, kindly reach out to our customer service team at return@alvinvalley.com. Alternatively, you can also engage with one of our support team members via live chat on our website from 10 AM to 7 PM EST, providing your order details.
2. Refund Process:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days to the original method of payment.
3. Exchanges:
We offer exchanges and have outlined our exchange policy below:
Eligibility: Items must be unused and in their original condition with tags attached to qualify for exchange.
Time Frame: Exchanges must be initiated within 15 days from the purchase date.
Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is necessary for all exchange transactions.
Exchange Process: Customers can initiate exchanges by reaching out to our customer service team via email return@alvinvalley.com or through live chat on our website during the hours of 10 AM to 7 PM EST.
4. Damaged or Defective Items:
Certain items are not eligible for return, including sale items and gift cards.
5. Non-Returnable Items:
We may offer free shipping for orders above a certain amount. Please refer to our website for current promotions and eligibility criteria.
For more information or assistance regarding returns and refunds, please reach out to our customer service team at return@alvinvalley.com or through live chat on our website during the hours of 10 AM to 7 PM EST.